All of our items are available for only a limited time to allow us to continue to bring you products from quality brands at fantastic prices. We always list all available products, so unfortunately, if an item is sold out, we cannot acquire additional quantities. We recommend that if you see something you like, place your orders as soon as possible!
GNW Designer Studio would be happy to help assist you place your order. Give one of our GNW Help team member a call at 01904 621729.
We take great pride in offering a safe and secure online shopping experience. We also respect your privacy and we're committed to protecting it. Buyer Protection covers all your online purchases, this website by PayPal.
We offer you 14 days to change your mind on any of your purchases from this website. If returned within 14 days you will receive a full refund or exchange. To qualify for this, the item(s) must be in unworn and brand new condition and must be returned with all the original packaging, tags intact and all extras. When we receive the item, we will inspect it to ensure everything is present and in its in original condition to ensure its eligibility for refund. Under garments and Earrings for hygiene reasons cannot be returned unless they are found to have manufacturing faults. If the item is not suitable or you would like to return the item then you will have to cover the cost of the return. This way the delivery is insured. You should also record the tracking number as in the event it was to get lost we could not refund you. All returns are inspected to ensure that the item has not been used, and are refunded within 15 days of cancellation. You card is refunded to the full item/s amount, and we do not charge any 'restocking' fees.
We process refunds as quickly as possible and you will receive an email to notify you when the refund has been processed. We aim to process all refunds within 7 days, but please allow up to a maximum of 15 days for the refund to be processed. During busier times ie after Christmas, this may take longer.
When you checkout, you can apply your coupon code before you enter your shipping and billing information (but before you confirm your order).
Standard delivery within mainland UK is currently free of charge. Your order will usually be delivered within 3-5 working. However we do ask you to allow up to 10 days for delivery, if your order has not arrived after this time, please contact us. For overseas orders we advise15 days. We endeavor to dispatch all orders within 48hours (Monday - Friday).