Terms & Conditions
Under Consumer Regulations you have the right to cancel your order as long as you do so no later than 14 days after the day on which you receive the goods or service.
Please be aware that your right to cancel does not apply to certain goods that we sell, for example, items made undergarments), toiletries and cosmetics where the seal has been broken, or pierced jewellery items.
You must inform us of your wish to cancel in writing either by letter, email or call 01904 621729 within a period of 14 days beginning on the day after the day you receive your goods.
You must take reasonable care of the goods and not use them. You should return goods to us in their original packaging, wherever possible, within 14 days of informing us of your wish to cancel.
If you return goods to us, we will not be responsible for any loss or damage to them during transit and we recommend that you use a recorded or secure delivery method.
If goods are lost or damaged in transit, we may charge you, or not refund to you, amounts that are attributable to the loss or damage. See return policy section for details of how to return goods to us.
We cannot accept substitute or alternative items by way of returns, nor are we able to send them back to you, so please look closely at the items you return to us.
If you return or attempt to return substitute or alternative items, you will still be responsible for paying for the original item purchased.